Refund policy

Effective Date: June 1, 2026

Because our HerPotheca functional sparkling beverages are ingestible food products, we maintain strict health and safety standards regarding returns, refunds, replacements, subscriptions, and shipping policies. Please review the following policy carefully before placing an order.

Designed for us, by one of us. At HerPotheca, we create a cycle-respecting wellness ritual intended to support women through life’s most intense seasons with calm, clarity, and grounded support.

If you are trying HerPotheca for the first time and find that the product is not the right fit for your routine, please contact us at hello@herpotheca.com. We genuinely want to hear about your experience.

Damaged or Incorrect Orders

If your order arrives damaged, leaking, defective, or incorrect, we will gladly review your request for a replacement, refund, or store credit.

To qualify for consideration, you must contact us within fourteen (14) days of the documented delivery date and include the following:

• Clear photographic evidence showing the damaged product, outer packaging, or incorrect items received;

• Your original order number; and

• The email address associated with the purchase.

Failure to provide the requested documentation may result in denial of your claim.

HerPotheca reserves the right to limit or deny refunds, replacements, or credits in cases of suspected fraud, refund abuse, policy misuse, or unauthorized resale activity.

Please note that HerPotheca is not responsible for damage resulting from improper storage, mishandling after delivery, exposure to extreme temperatures, or other conditions outside of our control once the package has been successfully delivered.

Refund Processing

Once your request and supporting documentation have been reviewed, we will notify you via email regarding the approval or denial of your request.

If approved, refunds will be issued to the original method of payment. Please allow up to fourteen (14) business days for the refund to appear on your account, depending on your financial institution or credit card provider.

If you believe your approved refund has not been received, we recommend first checking with your bank or credit card company, as processing times may vary.

Sale items, clearance merchandise, promotional bundles marked as final sale, gift cards, and limited-edition closeout inventory are not eligible for refunds or credits unless otherwise required by law.

Subscription Orders

By enrolling in a HerPotheca subscription program, you authorize HerPotheca to automatically charge your selected payment method on a recurring basis according to the subscription frequency selected at checkout.

Your subscription will automatically renew unless canceled prior to your next billing date. You may manage, pause, skip, or cancel your subscription at any time through your customer account portal or by contacting hello@herpotheca.com before your next renewal is processed.

Once a subscription order has been processed or shipped, it cannot be canceled, modified, or refunded.

If your payment method cannot be processed successfully, we reserve the right to retry billing, suspend, or cancel your subscription.

HerPotheca reserves the right to modify, pause, or discontinue subscription offerings, pricing, discounts, or benefits at any time.

Order Changes & Shipping Policies

Our fulfillment team works quickly to prepare and ship orders as efficiently as possible.

Once an order has been submitted and processing has begun, we are unable to modify flavors, quantities, shipping addresses, shipping methods, or other order details.

Shipping and delivery timelines provided at checkout are estimates only and are not guaranteed. HerPotheca is not liable for delays caused by weather events, carrier interruptions, customs processing, labor shortages, supply chain disruptions, natural disasters, internet outages, or other events beyond our reasonable control.

HerPotheca is not responsible for packages lost or stolen after being marked as delivered by the shipping carrier.

We only guarantee products purchased directly through herpotheca.com or through explicitly authorized retail partners. Products purchased through unauthorized third-party marketplaces, resellers, discount sites, or auction platforms are not eligible for refunds, replacements, or guarantees.

Questions regarding this Refund & Return Policy may be directed to:

Email: hello@herpotheca.com